Privacy Policy

Preventi AI
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Preventi AI (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Scope

This Privacy Policy applies to information collected through our website, portal, intake forms, communications, and related services.

2. Information We Collect

We may collect the following categories of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when services are purchased or requested
• Opt-in records and timestamps for communications (SMS, email, etc.)

Health & Service Information:

• Health and intake information
• Clinical and service-related data
• Imaging-related information

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

3. How We Use Your Information

We use collected information to:

• Provide and administer services
• Process transactions and payments
• Communicate regarding appointments, services, and updates
• Improve service quality and workflows
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Comply with legal and regulatory obligations
• Maintain communication preferences and consent records

4. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• Messages are only sent with explicit opt-in
• We maintain timestamped consent records
• We comply with applicable laws including the TCPA

Opt-Out Instructions:

• Reply “STOP” to unsubscribe at any time
• You will receive a confirmation message
• Opt-out requests are processed immediately

Message Frequency & Content:

• Frequency varies based on your interaction
• Messages relate only to requested services
• No promotional messages without explicit consent

Help & Support:

• Reply “HELP” for assistance
• Or contact: [email protected]

Carrier Information:

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Information may be shared with subcontractors strictly for service support (e.g., messaging providers).

All other use cases exclude SMS opt-in data and consent; this information is never shared with third parties.

5. How We Share Information

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

• Vendors supporting operations (payments, scheduling, communications)
• Messaging providers solely for delivering consented communications

Healthcare & Service Partners:

• Licensed clinicians and imaging partners involved in your care

Legal Requirements:

• When required by law, regulation, or legal process

Business Transfers:

• In case of mergers or acquisitions, with continued data protection

Important: SMS opt-in data and consent are never shared beyond messaging providers.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

• Encryption of sensitive data
• Secure access controls
• Ongoing security monitoring and updates
• Staff training on data protection

No system is completely secure, but we use commercially acceptable measures to protect your information.
In the event of a breach affecting your protected health information, Preventi.AI will notify affected individuals and the U.S. Department of Health and Human Services as required by the HIPAA Breach Notification Rule. 

7. Data Retention

We retain information as necessary to:

• Provide services
• Comply with legal, regulatory, and healthcare obligations
• Resolve disputes and enforce agreements

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze usage and performance
• Remember user preferences
• Improve functionality and services

You can control cookies through your browser settings.

9. Your Rights & Choices

Depending on your location, you may have the right to:

Access, update, or delete personal information

Opt out of marketing emails

Opt out of SMS by replying “STOP”

Withdraw consent at any time

Request details about how your data is used

To exercise your rights, contact: [email protected]

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

11. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

12. HIPAA Notice of Privacy Practices

HIPAA NOTICE OF PRIVACY PRACTICES This notice describes how your medical and health information may be used and disclosed, and how you can access this information. Please review it carefully. Who We Are: Preventi.AI is a healthcare service and is required by law to maintain the privacy of your protected health information (PHI) and to provide you with this notice. How We Use Your Information: We may use and share your health information to provide and coordinate your care, process payments for services, and carry out healthcare operations including quality improvement and compliance. Your Rights: You have the right to request a copy of your health information, request corrections to your records, request restrictions on how your information is used, receive a list of disclosures of your information, and receive this notice in paper form upon request. How to Exercise Your Rights: Contact our Privacy Officer at [email protected] or +1 (915) 284-7391. Complaints: If you believe your privacy rights have been violated, you may file a complaint with Preventi.AI or with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. You will not be penalized for filing a complaint.
Effective Date: January 1, 2026

13. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted with a revised effective date.

14. Contact Information

Preventi AI

Email: [email protected]

Phone: +1 915-284-7391

Address: 904 Westmoreland Blvd, Knoxville, TN 37919, United States

15. Privacy Officer

For questions about this policy, your rights, or to report a privacy concern, contact the Preventi.AI Privacy Officer at [email protected] or +1 (915) 284-7391.